RESERVATION AND DEPOSITS

All tour bookings require a deposit within 7 days to guarantee the booking. Balance of payment is due 30 days before departure on. We accept cash, cheque, Visa or MasterCard.  Please make cheques payable to Robin Hood Tours.

Deposit required: Day trips: $50     Multi day: $200

 

CURRENCY

All prices shown are per person in Canadian funds.

 

REFUND POLICY

No refunds on any Robin Hood Tours/Maxey Travel trip, we suggest you find someone to take your place.  We will gladly try to re-sell your spot if there is a wait list, at which time your payments will be refunded.

 

CANCELLATION POLICY

All payments are non - refundable. We always keep a wait list to try to help re-book your spot. Cancellation Insurance is advised.

 

SEATING ON COACH

There are NO reserved seats on motorcoaches.  A doctor's note will be required prior to the tour for requests for seats near the front of the coach.  Single supplement does not guarantee single seating on the coach.

 

SPECIAL REQUESTS

Please inform Robin Hood Tours at time of booking regarding any dietary needs.

 

LUGGAGE

Limit of 1 large suitcase per person will be stored under the coach.  One small tote bag per person can be placed in the overhead racks.  Passengers are responsible for the handling of any carry on luggage on the coach and to/from hotel rooms.

 

DEPARTURE TIME

Day Trips: A confirmation will be emailed or mailed with departure time and pick up location approximately 10 days prior to departure.

We ask you be at your departure location 10 minutes prior to the time you are provided.

 

Multi day trips: Departure times and location, baggage tags and hotel info will be sent by mail approximately 2 weeks prior to departure. Luggage: Limit 1 large suitcase per person to be carried under the bus and 1 small tote bag as hand luggage. Luggage service provided where available for the 1 large suitcase. Check trip inclusions for this info.

 

TOUR DIRECTORS

Most tours are accompanied by an experienced tour director.  If you have any concerns during a tour please inform the tour director.

 

MOTORCOACH

Most tours use deluxe motorcoaches equipped with washroom facilities, reclining seats,

air conditioning and entertainment equipment. (DVD and CD players in most coaches)

 

ADMISSIONS, SIDE TRIPS & MEALS

Please check trip inclusions for each trip. Unused tour features are not refundable.

 

DEVELOPMENTALLY AND PHYSICALLY CHALLENGED TRAVELERS

All are welcome to travel with us but must be accompanied by a companion who is able to administer any necessary assistance. Wheelchairs/walkers may be stored underneath or onboard the coach.

 

ACCOMMODATION

All hotels and motels used are rated 3-4 stars. Accommodation requests are noted at booking, however they are not guaranteed. Every effort will be made to secure rooms to meet passenger requirements. Travel information will be sent approximately 2 weeks before tour departure.

 

IDENTIFICATION

Passengers must ensure they have proper identification for any international travel. Canadian citizens must carry a valid Canadian Passport.  Robin Hood Tours is not responsible for denied entry to the USA.

 

Canadian Landed Immigrants travelling to the USA must carry a valid passport with a valid non- immigrant visa. A valid Canadian PRC (Permanent Resident Card) is needed to return to Canada and must be in the person's possession before boarding the coach. Entry may be refused if a valid Canadian PRC cannot be produced.

 

SMOKING/VAPING/ALCOHOL

Smoking/vaping and the consumption of alcohol is strictly prohibited on the motorcoach. Frequent stops are made for cigarette breaks.  Cannabis is strictly prohibited when entering the USA.

 

FRAGRANCE FREE

Share the air.  We ask that our passengers refrain from fragrances for the comfort of your fellow passengers.

 

TRAVEL INSURANCE

Be sure to inquire about our travel insurance. Medical, trip cancellation & trip interruption, are available separately, or as a package through Robin Hood Tours & Maxey Travel. For details concerning coverage, benefits, and exclusions contact one of our offices.  If you have your own insurance policy, please ensure it includes COVID coverage.

 

RESPONSIBILITY

Robin Hood Tours & Maxey Travel reserve the right to cancel or alter a tour at its discretion. Occasionally not enough interest is shown in a trip and we have to cancel. All payments will be refunded should we have to cancel the tour.

 

Robin Hood Tours & Maxey Travel act only as the organizer of these tours, and cannot maintain responsibility for claims, losses, damage costs of expenses arising from personal injury, death, delay, inconvenience, loss of equipment or distress resulting from wrongful negligent acts, omission of travel suppliers, sickness, theft, weather, or any cause beyond our control, your failure to obtain necessary documentation or your failure to arrive at departure point on time; damage to, or loss of property.

 

Robin Hood Tours & Maxey Travel reserve the right to reject any person as a member of the tour at any time before or during the tour if the company deems his/her conduct to be detrimental to or incompatible with interest, harmony, comfort, or welfare of the tour. There shall be no further obligation, responsibility or liability on the part of our company. The tour operator reserves the right to make any changes before or during the tour for the comfort and enjoyment of all passengers. Acceptance of the ticket for tour or any deposit given to the tour organizer will represent an acceptance by the passenger of all the aforementioned conditions.

 

HEALTH & SAFETY

Please keep your mask on at all times while on board the coach.  Use the provided hand sanitizer when boarding and reboarding the coach.  If you have a fever or feel unwell, please don't board the coach.  There will be no seat rotation.  Please remain seated at all times when the vehicle is in motion.